Episode 22

Published on:

27th Mar 2023

The Swypit Show - Episode 22 (The Art of Negotiation with Chris Voss)

On the latest episode of The Swypit Show, we were honored to be joined by Chris Voss, Best-Selling Author and Former FBI Hostage Negotiator, to discuss the art of negotiation in life and business.

Following an extraordinary career working as the lead hostage negotiator for the FBI, Chris Voss is now teaching the art of negotiation to leaders in business nationwide. Additionally, Chris wrote "Never Split the Difference," which is one of the top-selling negotiation books out there.

Tune in for a fantastic discussion detailing specific negotiation strategies that can be leveraged to enhance your personal and professional life!


0:20 - Welcome to the show!

2:30 - Introducing Chris Voss to the show

4:00 - "Never Split the Difference"

5:30 - Where to learn more about Chris and the Black Swan Group

6:40 - Transitioning from a cop to becoming an FBI negotiator

9:01 - Becoming a member of the FBI's hostage negotiation team

10:40 - "Procrastination is the bane of my existence"

14:06 - How you can utilize "labelling" for your business

17:20 - Mirror neurons and how they impact human interaction

21:00 - Diffusing tension with clients

25:00 - How the Black Swan Group works on negotiation skills with people

26:30 - Brandon Voss and his work with the Black Swan Group

29:43 - The various books Chris has been a part of writing

31:43 - The "mirroring" process

32:15 - "Beware yes and master no"

37:30 - Chris negotiating with a waiter at dinner

40:10 - Disagreeing without being disagreeable

47:13 - Tactical Empathy private showing

49:30 - Closing remarks

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About the Podcast

The Swypit Show
Join us each episode and see how you can win with Swypit!
Welcome to The Swypit Show, where we take a hands-on approach with our clients AND their businesses. Starring the Founder and Owner of Swypit, Kevin Hodes, our show highlights the credit card processing industry and how you can win by utilizing a proven company, bringing over 20 years of industry experience, like Swypit!

Kevin brings honesty and integrity to what he considers, the "slimy world of credit card processing." A former chef aboard luxury yachts, his craft brought him into contact with business professionals, dignitaries, and politicians, enabling him to develop "street smarts of business super highways."

Swypit offers next generation electronic payment processing solutions, combined with a world-class service, price, and leading edge technology. Each episode, Kevin will share his past experiences and dealings within the industry and showcase why Swypit is YOUR company's best option.

So sit back, relax, and come join us each episode for some fun and facts. Swypit isn't your typical credit card processing company and this isn't your typical credit card processing show!