Episode 19

Published on:

3rd Jan 2023

The Swypit Show - Episode 19 (What Great Customer Service Looks Like!)

In today's business climate, customer service has become a topic that's at the forefront of every business leader's mind. At least you would think so, right?

On the latest episode of The Swypit Show, we're unpacking this extremely important topic and highlighting what exceptional customer service looks like within the credit card processing industry, as well as industries beyond it.

We hope you enjoy today's show and leave with a few takeaways for the customers your organization serves!


0:06 - Introduction and overview on the topic of the day

0:48 - It's hard to find good customer service these days

2:38 - Customer service experiences when dealing with big companies

5:00 - The result from a lack of proper training

7:07 - Kevin's recent experience with customer service in the food service industry

9:55 - Who do you call when an issue arises?

12:40 - Poor customer service can lose your organization money

15:00 - How Swypit addresses big issues for clients

17:45 - A recent customer service call that Swypit addressed

19:15 - Closing remarks

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Show artwork for The Swypit Show

About the Podcast

The Swypit Show
Join us each episode and see how you can win with Swypit!
Welcome to The Swypit Show, where we take a hands-on approach with our clients AND their businesses. Starring the Founder and Owner of Swypit, Kevin Hodes, our show highlights the credit card processing industry and how you can win by utilizing a proven company, bringing over 20 years of industry experience, like Swypit!

Kevin brings honesty and integrity to what he considers, the "slimy world of credit card processing." A former chef aboard luxury yachts, his craft brought him into contact with business professionals, dignitaries, and politicians, enabling him to develop "street smarts of business super highways."

Swypit offers next generation electronic payment processing solutions, combined with a world-class service, price, and leading edge technology. Each episode, Kevin will share his past experiences and dealings within the industry and showcase why Swypit is YOUR company's best option.

So sit back, relax, and come join us each episode for some fun and facts. Swypit isn't your typical credit card processing company and this isn't your typical credit card processing show!