In the latest installment of The Swypit Show, Kevin welcomes the National Sales Director for Swypit, Michael Goldsmith, onto the show to discuss the crazy things they've seen throughout the credit card processing industry!
From quirky calls with customers, to addressing very serious issues and providing viable solutions, Kevin and Michael have seen it all. Not only do they share the complications customers experience with their various credit card processing devices, but also the awkward conversations surrounding those moments when cards are declined.
No matter the issue, Kevin and Michael have seen it before and they know the best solution to address the problem. As true professionals in this space, they bring a wealth of experience to the table and strive to offer the best service in this industry.
For more information on this very topic, check out this short video from Swypit here:
0:05 - Welcome to the show and an overview on today's topic
1:20 - Michael Goldsmith joins the show to begin conversation
3:14 - The various issues customers experience with their credit card processing device
7:00 - The internet's initial impact on the credit card processing industry
10:10 - The Alpha Key issue that customer's frequently experience
13:15 - Swypit's team is physically present and ready to assist with any problem you encounter
15:30 - What to do if a customer's card is declined by your system
22:10 - Get past the nuances of the conversation and ask for a new method of payment. It's that simple.
28:10 - Terminals and processing machines are free to our customers
29:30 - The common mistake of plugging the ethernet cable into the wrong port on the terminal
32:40 - Closing remarks and how to best get in contact with Kevin and the Swypit team
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