Episode 5

Published on:

12th Oct 2021

The Swypit Show - Episode 5 (The Crazy Things I've Seen in the Credit Card Processing Business)

In the latest installment of The Swypit Show, Kevin welcomes the National Sales Director for Swypit, Michael Goldsmith, onto the show to discuss the crazy things they've seen throughout the credit card processing industry!

From quirky calls with customers, to addressing very serious issues and providing viable solutions, Kevin and Michael have seen it all. Not only do they share the complications customers experience with their various credit card processing devices, but also the awkward conversations surrounding those moments when cards are declined.

No matter the issue, Kevin and Michael have seen it before and they know the best solution to address the problem. As true professionals in this space, they bring a wealth of experience to the table and strive to offer the best service in this industry.

For more information on this very topic, check out this short video from Swypit here:



0:05 - Welcome to the show and an overview on today's topic

1:20 - Michael Goldsmith joins the show to begin conversation

3:14 - The various issues customers experience with their credit card processing device

7:00 - The internet's initial impact on the credit card processing industry

10:10 - The Alpha Key issue that customer's frequently experience

13:15 - Swypit's team is physically present and ready to assist with any problem you encounter

15:30 - What to do if a customer's card is declined by your system

22:10 - Get past the nuances of the conversation and ask for a new method of payment. It's that simple.

28:10 - Terminals and processing machines are free to our customers

29:30 - The common mistake of plugging the ethernet cable into the wrong port on the terminal

32:40 - Closing remarks and how to best get in contact with Kevin and the Swypit team

Connect with Kevin Hodes:





Show artwork for The Swypit Show

About the Podcast

The Swypit Show
Join us each episode and see how you can win with Swypit!
Welcome to The Swypit Show, where we take a hands-on approach with our clients AND their businesses. Starring the Founder and Owner of Swypit, Kevin Hodes, our show highlights the credit card processing industry and how you can win by utilizing a proven company, bringing over 20 years of industry experience, like Swypit!

Kevin brings honesty and integrity to what he considers, the "slimy world of credit card processing." A former chef aboard luxury yachts, his craft brought him into contact with business professionals, dignitaries, and politicians, enabling him to develop "street smarts of business super highways."

Swypit offers next generation electronic payment processing solutions, combined with a world-class service, price, and leading edge technology. Each episode, Kevin will share his past experiences and dealings within the industry and showcase why Swypit is YOUR company's best option.

So sit back, relax, and come join us each episode for some fun and facts. Swypit isn't your typical credit card processing company and this isn't your typical credit card processing show!